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Privacy Policy

1. Data Controller

The management of the personal data collected through our website and services is carried out by:

  • Controller: MULTIPARKING SEGURO S.L.
  • Address: Carretera Provincial (TF-217), No. 185, Ithaisa Building, Portal H, 1st Floor, 38390 Santa Úrsula (Santa Cruz de Tenerife), Spain
  • Tax ID (CIF): B26822957
  • Email: multiparkingseguro@multiparkingseguro.com
  • Phone: +34 822 013 941

2. Scope of Application

This Privacy Policy applies to all individuals who:

  • Browse the MPS - MultiParkingSeguro website.
  • Register or access the platform.
  • Make a parking reservation.
  • Contract any other service offered through the platform.
  • Subscribe to newsletters or agree to receive commercial communications.

3. Personal Data Collected

MPS-MultiParkingSeguro may collect and process the following personal data depending on how the user uses the platform and the contracted services:

Identification and contact data: First name, last name, email address, postal address, and phone number.

Vehicle-related data: Make, model, and license plate number.

Browsing and usage data: IP address, browser type, reservation history, and preferences.

Payment data: Managed through secure third-party payment providers (Stripe). MULTIPARKING SEGURO S.L. does not directly store complete card details.

Geolocation data: Device geolocation, browser information, connection date and time, as well as information regarding interaction with the website, obtained through cookies or similar technologies only when explicitly authorized by the user.

Third-party data: Data provided to the platform by the user or derived from the use of the service.

All personal data will be processed in accordance with the principles of lawfulness, fairness, transparency, data minimization, and accuracy, applying the necessary technical and organizational measures to guarantee confidentiality and integrity.

4. Purposes of Processing

Users' personal data will be processed for the following purposes:

  • Reservation management and service provision: to process, confirm, and manage parking reservations, as well as issue the corresponding invoices.
  • User profile management: to enable access to and management of the personal account, store information, and facilitate future reservations.
  • Customer support: to respond to inquiries, complaints, or claims and provide technical support to users.
  • Service improvement and marketing: to analyze platform usage and personalize the user experience.
  • Sending commercial and promotional communications: when the user has given consent, to send offers, updates, and newsletters.
  • Compliance with legal obligations: in tax, accounting, or administrative matters.
  • Fraud prevention and security enhancement: to detect and prevent fraud, ensure website security, and analyze platform usage.

5. Legal Basis for Processing

The legal basis for processing personal data is as follows:

  • Performance of a contract: for reservation management and provision of the contracted service.
  • Compliance with legal obligations: in tax, accounting, or information security matters.
  • Data subject consent: for sending commercial communications or processing certain browsing data.
  • Legitimate interest of the Company: to carry out internal analyses, improve services, and ensure platform security.

6. Recipients of Personal Data

Your data may be shared with the following categories of recipients:

  • Technical/IT service providers operating the platform (hosting, maintenance, payment gateways).
  • Parking service providers and related service providers.
  • Billing and accounting service providers.
  • Public authorities when required by law.

All third parties are contractually obligated to protect the data and use it only for authorized purposes.

7. Data Retention

Personal data will be retained for the time strictly necessary to fulfill the purposes for which it was collected and, thereafter, for the following periods, except as otherwise required:

  • Billing and transaction data: for the periods established by tax and accounting regulations.
  • User profile data: until the user withdraws consent or requests deletion.
  • Marketing data: until the user withdraws consent.
  • Security data: while the contractual relationship remains in force or until the user requests deletion.

8. Data Subject Rights

Users may exercise at any time the rights granted under data protection regulations, including:

  • Right of access: to know which personal data is being processed.
  • Right to rectification: to request modification of inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): to request deletion of data when it is no longer necessary or consent has been withdrawn.
  • Right to restriction of processing: to request limitation of processing under specific circumstances (such as inaccuracy or disputes regarding processing).
  • Right to object: to object to data processing when it is not based on the data subject's consent.
  • Right to data portability: to receive personal data in a structured, commonly used, and machine-readable format.
  • Right to withdraw consent: to withdraw consent granted for a specific purpose.

These rights may be exercised by sending a written request to MPS-MultiParkingSeguro via email at info@multiparkingseguro.com, accompanied by a copy of an official identification document proving the applicant's identity.

You may also file a complaint with the Spanish Data Protection Agency (AEPD) if you believe that the processing of your personal data violates applicable regulations.

9. Commercial Communications

Upon obtaining your express consent, MPS-MultiParkingSeguro may send commercial, promotional, or informational communications related to its services, such as special offers, updates, or discounts on parking services and associated products.

Users may withdraw their consent at any time or stop receiving commercial communications through any of the following means:

  • Using the unsubscribe link or mechanism provided in each electronic communication received.
  • Sending an email to info@multiparkingseguro.com requesting removal from communications.
  • Accessing their user profile on the platform, where communication preferences can be managed and users can decide whether or not to receive offers, newsletters, or promotional notifications.

MPS-MultiParkingSeguro guarantees that the withdrawal or modification of consent will not affect the lawfulness of processing carried out before the withdrawal and will be applied immediately to the receipt of new commercial communications.

10. Changes to the Privacy Policy

MPS-MultiParkingSeguro reserves the right to modify this Privacy Policy whenever necessary to adapt it to legislative developments, case law, AEPD guidelines, or industry standards.

Any modification will be published on the website, indicating the date of the latest update. In the event of substantial changes, users will be notified via email or a similar method.

11. Contact

For any questions regarding this Privacy Policy or the processing of personal data, users may contact MPS-MultiParkingSeguro through the following means:

  • Email: info@multiparkingseguro.com
  • Phone: +34 822 013 941
  • Postal address: Commercial Registry, in the ELECTRONIC FOLIO, first registration of file TF-76,771